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We often link to other websites, but we can't be responsible for their content. Manage your booking This is my experience with Stayforlong. Find out how we combat fake reviews. Of course not using you before we had no idea . I asked Stayorlong for the $36 cancellation fee back and they refused to refund that, despite never even making a reservation for me. The hotel address appears in the confirmation email that was sent at the time of booking. Please call our 24/7 Customer Call Center at, No. A: Also, please note you can contact our customer support team anytime if needed before, during and after your booking. We have more than 70 million property reviews, and they're all from real, verified guests. After reading mixed reviews, I booked with them because I got my dream hotel. Manage Reservamos un apartamento, estaba confirmado y pagado llamo al resort la vispera para concretar la entrega de llaves y resulta que no tenamos la reserva hecha y estuvimos 24 horas antes del viaje con la angustia de que no tenamos alojamiento y estaba complicado para encontrar otro apartamento. Todo perfecto, ya habamo usado otras veces esta plataforma para reservar el mismo hotel. Luckily we saw all the charges a few days before our stay. The worst agency to work for when booking accommodations as when something goes wrong with your booking like in my case the description of the accommodation was misleading and they promised for a refund but still not paid anything and it has been more than 6 months now. All rights reserved. The staff were pleasant and friendly but the whole hotel needs a complete and total refurbishing to reach international standards. We are glad to hear that you had a nice stay and that you were satisfied with the service.We look forward to you booking with us in the future.Kest regardsStayforlongteam. See you soon Best regardsStayforlong Team, I have booked a hotel 4 days ago, and I still didn't get HCN hotel confirmation number and the hotel doesn't have my reservation yet. Estimada Laura,Sentimos mucho lo ocurrido y le agradecemos que nos lo haya comunicado.Le agradeceramos que se pusiera en contacto con nuestro departamento de atencin al cliente lo antes posible enviando un correo electrnico a claudia@cx.stayforlong.com para encontrar una solucin a su caso.Sin duda, su comentario nos ayudar a mejorar nuestros servicios.Saludos cordiales,Equipo Stayforlong. They charged me, the stay was confirmed after 2 days and having both STF & Hampton inn Yonkers on a 3 way call. Hi SG,Thank you so much for your great review!Our team works really hard to offer the best deals and a great traveling experience to all our customers!We hope you keep staying for long with us! Reserving.com Worldwide Reviews | Read Customer I am totally disgusted by their customer service as not one person has contacted me from this company regarding my booking to say they were having issues or asked me as a customer what I would like to happen , I would highly recommend that people do not book through stay for long as I honestly have nothing to say good about them. Bathrobes were supplied in every room. Stay for long sent me mail saying its cancelled due to supplier mistake and they will refund me my money This cause me lots of problems with my family and it's not professional to do this . They refused repeatedly to give me the actual hotel confirmation so I could validate and link my loyalty account. It did saved us some money booking with them :). I pointed out that they had not provided the service that they were contracted to perform. La empresa est disponible y abierta 24 horas a travs en las redes sociales y adems por correo electrnico pero no responden nunca lo que repercute en un mal servicio de atencin al cliente.Si estas abierto 24 horas para reservas y en todas la redes sociales tambin los usuarios esperamos respuesta las 24 horas los 365 das del ao, si no puedes ofrecer esos servicios por un horario y unos tiempos mximos de respuesta. Report to ombudsman. I have been in contact with stay for long for 5 weeks now. Voucher number: 8524848412Every time I speak to someone I am given false promises that it has been escalated and that I will receive it in 24 hours. Thank you and best regards, Reserving Team I couldnt confirm with the hotel before arrival. There was a C.D. The actual amount was charged from our credit card.Didn't need to contact the Stayforlong, so cannot comment on that. Only after that hotel staff tell me, that just got confirmation from Stayforlong. Find out how we combat fake reviews. Had to find a number for them on google and didn't answer when I eventually got a reply they said they would help but never heard from them again.Made a claim against the transaction. Explained this on the phone to stay for long who are now saying they are unable to downsize my room and are in contact with the hotel for modifications ( hotel has confirmed no contact has been made regarding this booking only by myself directly ) in the end I request a refund and say I will deal with the hotel directly and guess what they have to speak to their suppliers who conveniently dont deal with customers directly and they also wont guarantee a refund yet I am getting emails saying booking and payment confirmed . WebNFTs Simplified > Uncategorized > stayforlong manage my booking. STAYFORLONG is HORRIBLEI would never recommend Stayforlong to any of my friends and family, the customer service was horrible is the worst I have ever experienced. I had fought 3 months to get my refund. Alternatively, it is possible to re-send the confirmation email by going to reservation details. See you soon Best regardsStayforlong Team, Dont trust stayforlongTheir web site provided misleading information about the distance between the Hotel ( Hilton convention) and centre point as 300 yards that is why I did the booking, on my arrival I found that distance 3 times longer , not only that but also it was up hillAs an old man in my 70s I protested that But nothing could be done I had to pray in the hotel as it was very difficult to go to the Haram MosqueI have the medical reports as a proof that I suffered heart attack as result I have, Hi Essam Bedir,Thank you so much for your review.We sent you a private message in order to have more details about your booking. I Unfortunately, I read these reviews too late. Error: Esperamos verte pronto en tus prximas vacaciones.Gracias,Equipo Stayforlong. Simply the worst company!! Ive seen a lot of bad reviews about this company but my experience was very positive, I had to cancel my holiday because of COVID and I got a full refund within 2 days. I should of known when I received a message from my bank asking me to authorize a suspicious transaction. STAYFORLONG TE INTENTA OFRECER OFERTAS MUY JUGOSAS PARA LUEGO ENGAARTE, ESTO ES UN FRAUDE EN TODA REGLA. I had to follow up with a call to the hotel in Mexico to check that my booking had been made as I had seen some scary reviews.