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Please Note: Australia was in complete lock down by 23/03/2021 so this date was not relevant/useful to me. That is exactly what happened to Heuser but CheapOair still told him it would not process his request. 175,119 Reviews of Cheapoair.com - Sitejabber CheapOair is a legitimate travel company that works with more than 400 carriers, including reputable brands like American Airlines, Southwest Airlines and JetBlue. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. [Resolved] CheapOair Review: refund issues! - ComplaintsBoard.com Told her the whole story then she puts me on hold. In that situation, its still best to talk to the airline and ask to speak with a customer service representative. CheapOair - charge for seat assignment & lousy customer service. Just wondering has anyone else experienced "dates changing? We are based in the US, therefore, all purchases will be charged. I told him I had asked to speak to a supervisor. In addition to the ability to manage your account online, the online travel site also provides accessible local guides and travel tips for destinations around the world. Once you book your ticket at their quoted price, leaving your credit card number with them online, they send you an email 3 DAYS LATER telling you that the original price has increased by HUNDREDS of dollars. So save your money. After several phone calls I was told on 6th Jan 2014 that refund has been processed, its been 4 weeks since then but no refund is reflected in my account. We will help you: We have helped over 300,000 people with their problems. This is totally unacceptable and the equivalent of stealing in my book. Cannot RecommendPurchased ticket, found other competitive sites, very Poor service was on hold for :40 min then disconnectedMajor problem was other travel sites offered same flight itinerary A $154.00 less than CheapOairCheapOair never answered phone, sent e-mail CheapOair finally responded and would not match the competitive published fareMore expensiveShop before you purchase.. I asked him if he was a supervisor. Thanks. Airways website and made our seat assignments for every leg of the trip (for free). 1. This was a big blow to me, given they are just busy at selling tickets and not listening to the customer requirements. There were a number of options to choose from, and I got what suited my situation. Travel. Worst experience i could have had. My bank has an ongoing fraud investigation against this company. CheapOair ranks 1st among Discount Travel sites. Tourists can visit CheapOair's COVID-19 site to know more. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. So I scheduled a flight from the US to Tokyo back in February for this month. We are trying in every way possible to address each customer's need, and deeply regret the difficulty this customer experienced. more. They apparently have many online booking sites including Cheaptravel, cheaptickets etc. ComplaintsBoard.com is a leading complaint resolution website on the Internet. CheapoAir Problems - Rick Steves Travel Forum "I think it's horrible especially during this pandemic,' he said. Enjoy reading our tips and recommendations. A lower fair came up for a certian date and I booked it. We are flying out of Detriot early in the morning to get to Orlando . Airline, Airport, and Travel Abbreviations. How does CheapOair work? CheapoAir.com is owned by Fareportal Inc. Individuals who fly multiple times a year still struggle with everyday occurrences at the airport and find certain airport-related tasks difficult. The global pandemic significantly affected our ability to receive phone calls. We have multiple emails confirming refund but they dont seem to think that matters much. Thanks for serving me well; Ive heard a good experience with your booking site. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. They have not resolved it nor honored her fare and it's become a huge time consuming disaster. 3. If for any reason the fare you are attempting to book is not available you have the right to cancel such booking with no cost to you.In accordance with the US Airline Deregulation Act, Open Sky Agreements. We then went to book the tickets again and were charged a further $89 per ticket to re-book. I just booked a flight with the and they charged me in USD instead of CAD. On 8/23 after the receipt of my ticket I was then told by philip that the airline would deduct $200 from my refund for the cancellation which no one at cheapoair ever told me. CheapOair: Reviews, Complaints, Customer Claims | ComplaintsBoard Cheapo, indeed. On 8/22/07, I overnighted the ticket back to cheapoair and received confirmation that it was received on 8/23. Recommend all people avoid cheapoair! that was not accepted by Budget rental agency in Panama. Contact the airline, politely inform them of your specific situation, and request a refund. so after the conversion I ended up paying $50 more that what I would have paid with westjet. They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. Do the math $140*6=$840.00+ $2880.30=$3720.30+50.00=$3770.30 . Savings claim is based on our research of popular routes on major scheduled airlines based on 21 days advance purchase. There isnt any precise waiting period once you complete your refund request. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time. I said well why didnt you tell me that when I specifically asked for that to be included. I was then asked to send an email to [protected]@cheapoair.com requesting the cancellation and acknowledging the $100 fee which I did at 10:17pm on 7/12. PAOLI, Pennsylvania (WPVI) -- Action News has an update on a Troubleshooter story from last week about a. Related posts: No related posts. The Cheapoair class action lawsuit seeks reimbursement of the price difference between the "Final Total Price" that was listed and what the Class Members were actually charged. He said it wasn't possible because it was beyond 24 hours. but you still dont see it in your account, you should contact your bank to inquire when to expect the funds. He also told me to call him whenever I need to book a flight and he is willing to help me with any inquiries. Copyright 2023 WPVI-TV. CheapOair.com responsible for refund - SFGATE I would readily recommend it to a friend. He said no. Attempting to get a refund from Cheapoair. In any case, the airline fare rules did subsequently change and the matter could have been resolved quickly, but we could not initiate as the chargeback had already been filed. Called customer service but they obviously don't know what custoner service is. It's a simple refund and should not have been this time consuming and stressful to take care of. Your Travel Agent gave great service and are very pleasant and made me feel Valued. So after not understanding what happened to the seats that I had already paid for and the agent giving me this you gotta pay more or not go attitude. It shouldnt take more than 90 days before you see the funds in your account. Book by May 31, 2015. The customer service mgr. Problems Reported by CheapOair Customers - Page 1 - GetHuman CheapOair is great for cheap airline tickets and last-minute deals. The customer indicated they would speak with the other traveler and get back to us. In theory, yes. Excess savings will not be applied. Ultimately, you signed off on the terms of service that will definitively answer this question. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). I never have any issues online or at the airports. Book by February 28, 2015. They were going to add a bunch of fees onto it--even though it was within 24 hours.