More. Rooms Executive Annie really made a huge difference in making sure things were largely perfect from that moment forward. See more questions & answers about this hotel from the Tripadvisor community. There was a locker room. What are some of the property amenities at The Ritz-Carlton, Charlotte? (That was directly stated from an employee), Beware of Spa!! She rudely responded "well thats all good and all, but we don't have a therapist for youso". I am extremely disappointed in our experience compared to my previous visits over the years. As you traveled, please allow me to apologize for your concerns and the lack of elite appreciation you felt during your visit. A staple in the Queen City for years, this spa is a no-brainer when it comes to unwinding. One time, it smelled like someone sprayed air freshener, but next time we can up, the smell was back. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that Id been granted #earlycheckin and #latecheckout. We stayed there for our wedding anniversary. Five Star Hotels in Charlotte, NC - The Ritz-Carlton But once you enter, the hotel lobby is dark and fancy on the inside with plenty of seating and a cool vibe. Charlotte Spa Resorts expressly disclaims any duty or obligation to review or correct any of the contents of such website. Private Bathroom Booking.com does not accept responsibility or liability for any reviews or responses. Treat yourself to a spa day at The Spa at Ballantyne or The Ritz-Carlton Spa, Charlotte. I love to share great experiences, and I think twice before sharing a negative review. Arrival: It was true that there were no valet staff when I arrived (weird because the JW Marriott had several who were quick and happy to assist me so why can't the Ritz Carlton have valet staff?) Luxury Hotels in Charlotte, NC - The Ritz-Carlton We just returned from a one-night stay. By the way, the sauna is also included for free for all spa guests and doesnt require an access pass. Where to Dine in Downtown Charlotte Local flavors define culinary offerings at The Ritz-Carlton, Charlotte's restaurants. We greatly appreciate having you visit The Ritz-Carlton, Charlotte and look forward to your next stay. But to treat a customer like they are at fault , publicly embarrass them-- and then find out that your business made the mistake is horrible. Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com, Amazing Ambassador upgrade to Ritz-Carlton Suite amidst a wonderful luxury stay, My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning Ive ever had! The most helpful contributions are detailed and help others make better decisions. Executive suites cater to the business traveler and leisure guest, featuring both a separate living area with views of Uptown Charlotte and state-of-the-art technology. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Located in the heart of downtown Charlotte, The Ritz-Carlton, Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. Did I mention that my Tar Heels beat Michigan 80-76? I am extremely disappointed in our experience compared to my previous visits over the years. Indulge in a detox wrap, a facial, and a body treatment at The Ritz-Carlton Spa, the onsite spa. (Technically, you arent supposed to have phones throughout the spa, but it looked like pretty much everyone did, including me.). Sign up to receive new blog posts by email here. We had dinner reservations and when we returned our room had been tidied and there were rose petals on the bed in the shape of a heart, along with two little chocolates. The Relaxation Lounge looks like a room youd see on a tour of a celebritys lavish home. Room was ok, air conditioner was not operating properly so very warm all night. Then to top it off, the food was absolutely TERRIBLE. I was able to find a decent time on a Sunday and there were plenty of weekdays open. This might have been the biggest Bonvoy suite Ive ever had? Today, Im going to share my review of The Ritz-Carlton Spa in Charlotte, as well as what you can expect when you visit the Ritz spa. She was attentive, professional and kind. The Spa & Wellness Center offers wellness counseling that can incorporate the hotels complimentary cycling and tasteful organic cuisine as key components in a guests overall health planning. My wife and I stayed a few weeks ago and had an amazing stay, we knew the kids would enjoy getting away and swimming in the amazing indoor pool.We travel quite a bit and stay at lots of nice properties and one thing that sets a good property apart from a great property is the staff, and thats where this property really shines! In Charlotte I have stayed at the Grand Bohemian, Marriott City Center and JW Marriott. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. When I went to dinner Saturday night the valet guys were overwhelmed and my Uber had to wait for me on the street. A popular destination for Charlotte locals, K Lounge offers a sophisticated, Uptown setting for interactive cocktails and shared plates in the hotels lobby. If you stayed at this property through Booking.com, you can write a review. it was a corner garden room (facing a corporate BofA building). AWAKEN THE SENSES AT THE RITZ-CARLTON SPA, CHARLOTTE Find Serenity in Charlotte Online Appointment Spa Menu Reserve by Phone For information or to reserve a treatment, please contact the spa at (704) 972-4370. Are any cleaning services offered at The Ritz-Carlton, Charlotte? Bravo Destiny, Mike and Angela you all truly live up to the Ritz Carlton brand promise. These opinions do not necessarily represent the views of Booking.com. Enjoy breathtaking views of the Queen's City from our penthouse location. Inspired by a 19th-century speakeasy, The Punch Room offers 37 seats and a menu driven by local fruits, herbs and vegetables. video of my experience at The Ritz-Carlton Spa in Charlotte, head here, Review of the Museum of Illusions in Charlotte, A look at two years of living in Charlotte (after moving from California), If you want a Saturday service, plan to book weeks in advance, Consider going on a weekday or a Sunday so you have more of the amenities to yourself, Use the free valet parking for spa guests rather than looking for street parking, Arrive a couple hours early and stay a couple hours late to enjoy all the Ritz amenities, like the dry/hot sauna, salt room, relaxation room, pool, fitness center and more (you need to spend a certain amount to access the relaxation room, pool and fitness center, but the sauna and salt room are included with any service), Bring a book, headphones, workout clothes, a bathing suit and some cozy clothes to change into after your services so you dont have to hurry off and can try everything, If you plan to have lunch, order early, because the kitchen could take a while, Bring cash for extra tips for the spa attendants and valet attendants too, Plan to pay a premium for your services and food, remembering that The Ritz-Carlton is not cheap, but youll hopefully be happy with your return on investment. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. Chicken salad that seemed like it was tuna in a can served with chips. Hi, friend! Good thing I had my phone with me to take some photos. Not particularly luxurious though the room was of a good size. We stay in downtown charlotte about once every month for a date weekend and finally had the opportunity to stay at the Ritz and it definitely lived up to the reputation. #ritzcarlton #charlotte #ritzcarltoncharlotte #suiteupgrades #ritzcarltonsuite #presidentialsuite #goheels #earlycheckin #latecheckout #aircon #bltsteakhouse #kingofaircon #hisroyalcoldness (For the record, the going rate for the Ritz-Carlton Suite is $8,500 per night, making the upgrade value for this stay a cool $25,500. 201 East Trade Street. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. She was thrilled! Fun fact: If you go on a weekend, you need to spend $100+ at the spa to access all the amenities with a special pass. So we walked to the spa, the staff greeted me Kindly and even knew it was my birthday (found out the front desk calls ahead when you check in)! NC Respect the privacy of others. . He was GREAT! In order to get to the spa, you have to take the elevator up to the 17th floor. (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) Upon check-in photo identification and credit card are required. However, my lunch was prepared quickly, because when I was heading up to the pool, there was already someone there setting up for me and they were looking for me. Starting with valet they were very nice and attentive. Sounds like a great place to go for a girls spa day! The hotel reached out several days in advance to touch base and see if we had any questions and made several restaurant recommendations that were close by for lunch. Then to top it off, the food was absolutely TERRIBLE. What food & drink options are available at The Ritz-Carlton, Charlotte? Air conditioning Massages and facials start at $130, beauty services at $40. When I returned at 10pm, the shoes were still there. Flat-screen TV, 99 m and this was no comparison. If you want to request something specific, you can do that after you select your rate. Your deposit will be refunded in full by credit card, subject to an inspection of the property. The shower, sinks and tub all had an issue. I found that the set-up of all the spa stuff was actually a little confusing at first, because everything was in a different room even though it had been explained to me. American Express. Meeting space:Discover more than 12,000 square feet of state-of-the-art indoor meeting space, 7,000-square feet Ballroom, and nine function rooms ranging from 464 to 3,842 square feet. We enjoyed breakfast at the BLT and Taylor was very helpful with our order. This is the version of our website addressed to speakers of English in the United States. Restorative Retreats The Beauty of Silence Staff was limited but very helpful. It's so sad. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. The BLT Steak serves breakfast as well and they have room service available until Midnight. There are more places to choose from in the, the ritz-carlton, charlotte hotel charlotte, Frequently Asked Questions about The Ritz-Carlton, Charlotte. This was our second stay at the Ritz Carlton and it exceeded our expectations. The property reserves the right to pre-authorize credit cards before arrival. This article appears in the February 2018 issue of Charlotte magazine. Chicken salad that seemed like it was tuna in a can served with chips. Learn how your comment data is processed. Wifi worked well and the technology in the room was good too. I did. Even entry level rooms here are huge at 500 square feet, We had a great experience at this Ritz. The locker room and sitting rooms were well appointed, but they did seem a little bit brown and outdated just saying. A member of the hotel also called me to see if they could arrange a welcome amenity for me. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! This was my first time in a salt room, and its just what it sounds like a room with blocks of pink Himalayan sea salt for walls and a warm pink hue. I am extremely disappointed in our experience compared to my previous visits over the years.
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