You can access your bill through your My O2 portal through the O2 website, If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. To discuss the best way to set up a Direct Debit please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Try the following to remove the dust: Turn off your phone and remove the SIM card customer For a PAC, text PAC to 65075. Recently, she received another call from Aerial, when she was least expecting it. Waiting for your PM! 13:16, on Cancel your contract It is recommended that you connect your router to the master socket, since the broadband signal is strongest here, any other wiring or network cabling could cause interference. Additionally, the IMEI number can also be located on most handsets on the sticker under the battery or on the back of your phone. 4 days ago. 4 days ago, Very professional polite and friendly call handler, Ms Karen Chandler on So its with me at the moment, I need to get my calls transcribed. 4 days ago, None None If its happening where or when you think it shouldnt, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 12:55, on They push you for a contract and then rack up the price using small print and a nonchalant attitude. on Your lovely comments will be passed onto Charlotte, who will be pleased to hear that she was able to help you. - edited 18:14, Please let us know if theres anything else we can do for you, In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). sorry for late reply but I have gained more experience with you and I have never been disappointed, Hi Ernest, we appreciate you providing us with your excellent feedback. Keep your current mobile number and transfer it to your new network provider. (We will provide you these details, please contact us if you want your pin updating.). Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. 5 days ago. Aerial Direct is an award-winning, UK-based, managed communications expert. Please note: Once you re-register, all of your data will be deleted and youll need to set up your device as new this will include a credit check. For more information or if you require assistance please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. Keep track of costs, pay your bills online, Add or remove extras, and manage your settings. Madeleine Lock After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. We are proud of what we have achieved and are excited to continue on this journey of growth and success. Get a new mobile number your new network provider will give you one. So I let my other half organise his mobile contract a few years and he chose 02 then when he tried to contact them about something it seemed that he was under Aerial Direct. For more information on travelling with your business please visit our Business Travel page. 16:01. 05-10-2017 so i contacted o2, they didnt know much about it, but their email subjectaccess2@o2.com was very helpful. If your current phone or plan isnt right for you, we may have another one that is. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Company no. 12:57. ( in my case i needed two calls - one from o2 and one from aerial, so i had to make two seperate subject access reqests). More importantly, Aerial Direct has given us the service they promised and I know I can contact them if I need help in the future. Requests made after 4 pm or on a weekend or bank holiday will be completed within 2 working days. Have you tried to speak to one of our advisors to see what offers are available? 4 days ago. They explained everything in a non-technical way so it was easy to understand. He only recalled having a conversation with 02 telling him that as he works for himself it would cheaper to have a business contract (there's only him in . On speaking to them last night, they agreed to cancel this but not until 60 days have passed. Clean the gold connectors on the SIM with a clean lint-free This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. so now i am going to contact trading standards again as a follow up. Bismark Aerial Direct Read 1 more review about Aerial Direct CU Customer 1 review GB 7 hours ago Verified Change of email address on account You can also download and use the O2 My Network app (if you have an iPhone or Android smartphone) to check the coverage and tell them about any problems. However, recently our community managers are getting involved with all sorts of issues and have had great success in getting problems sorted more quickly than anyone else. 18-02-2020 Check out this handy starter guide! Have a query about your account? Occasionally dust can gather between your SIM and handset. Click here to find out more. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). My contract now seems to be with Aerial but my bank Direct Debit is still with 02. We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. Financial Conduct Authority for certain types of consumer credit lending and credit related 2020 & 2023. It is always great to hear that our agents are going the extra mile to help our customers. 15:50. Tweeting a message uses about 500KB, but if youre uploading lots of photos, itll eat up more. 05-10-2017 She managed to shove my problem in few minutes. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. The O2 shop refused to give her a mobile contract but said she could have one through their business partner Aerial. 15:15. AVOID! You can continue to check your bills up to six months after youve cancelled. If you find that your SIM or handset has become locked please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. 05-10-2017 Your PIN code is an added security feature for your SIM. We are proud of what we have achieved and are excited to continue on this journey of growth and success.
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