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You can add Tidio to a website in 5 minutes with no coding experience. width: 75px; Youll find a lot of great information at the click of a button on our FAQs page. Contact details Head Office address Lodge Way House, Lodge Way Harlestone Road Northampton NN5 7UG Phone number: 0808 100 7211 ChatSpin offers video chat features including face masks, gender and country filters, private chat, and more. Like or react to messages. Chats may have slight lulls in the conversation, but they never include a formal hold because reps have additional time between responses to research and prepare a solution. Make new friends, find a date, show off your talents, ask for advice, talk politics, or just enjoy a laid back video chat with someone you otherwise would have never met. If you need to return a product our stores are processing these as normal - if you're unable to get to store, please complete the form below: If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in. If you cant get to a store, you can also return your item by post. Thank you @LiveChat for your great product which helps us every day at @appsvio_team . There is no charge for the collection of faulty items, and you cant return bespoke or made-to-measure items unless they are faulty. Sony Support - Live Chat. LiveChat is a powerful customer service platform that lets you chat with your customers in real time. Our stores are open 7 days a week, and staff will assist with any queries, including: For the fastest answer, please use our 24/7 Webchat service. The @LiveChat facility on our website makes it even easier to gain the information you need, rapidly. Community Manager. March 17, 2021. You can cancel your order at any time before its dispatched. Using this live chat app, you can turn chat conversations into tickets if the customer needs extensive support. Your faulty power tool will be repaired and returned to you ready to use. To make your returns or exchange process as smooth as possible, just follow these simple steps (your statutory rights are not affected): Remember that some items are excluded from our 30-day unwanted items return policy. Send SMSes to your customers, without leaving LiveChat app. To get the right one for your target audience, it's important to consider an app that will best suit your customers' needs. @media (max-width: 603px) { The chatbot functionality can help automate the support process and tackle common questions before they reach the operators. It allows users to customize their chat widgets using a range of different design options, including one where you can upload your own images. } 38. text-align: center; Log in, go to My Account and click Update Address to edit your primary address. After 12 months, your statutory rights as a consumer will continue to apply. Looking for help? height: 38px; A live chat app can help you set your business apart by helping you provide best-in-class customer support. LiveChat also offers a labeling system that allows users to label each chat for further analysis. We are here to help 24/7. These include goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps and petrol products. Read our full Zendesk review . On average, Toolstation creates a job every working day and opens a new branch every fortnight. If an item delivered directly from a supplier was paid for in cash, refunds will need to be made in store once the supplier has collected and processed your returned item. For a quicker response, visit your local store or use our Chat service. Contact us using the form below, and we'll get back to you within 7 days. We cant accept returns of bespoke or made-to-measure items unless theyre faulty. If you cant get to your nearest store, you can print off our Returns Form and send us your faulty item by post to the address below. Use live chat to get more context on customer queries. questions . If youre unable to return the item to a store, please Contact Us so we can arrange a collection. } Whether its routing new chats or solving simple problems, these bots can help increase the bandwidth of your customer service and support teams without having to expand your payroll. Travis Perkins Regulatory News. toolstation live chatbad bunny tour 2022 tickets toolstation live chat. *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Take your unwanted, unused item to your nearest Toolstation store in its original packaging, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment. The one downside to this app is that live chat is only included in their Enterprise plan. Owned by Travis Perkins plc, they offer low trade prices on electrical, plumbing, tools, hardware, screws & fixings, decorating, workwear and a lot more. Also, the tool offers all the necessary features for a comfortable working environment, including saved responses, private notes, knowledge-base integration, and customer satisfaction and performance reports. General Enquiries Visit Us Our stores will be open from 7am-8pm Mon-Fri, 7am-6pm Sat & 9am-4pm Sun (NI 1pm-6pm). If so, follow the steps as instructed to ensure a quick return and refund process. Power up LiveChat's built-in Tickets with a cutting-edge ticketing system. This function marks cases that are considered to be the highest priority so that your support and service teams can quickly address them. This is great for customers as it allows them to reopen a case if they have any additional questions for your rep. LiveChat is a messaging app that offers a variety of unique features for its live chat service. For low prices on more than 20,000 trade quality products, you need Toolstation. .secure-payment .we-accept, .secure-payment .secure-payments { Turn website visits into sales and customer satisfaction foryour business, Free 14-day trial