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Around the same time, its HO carried out an Equality Impact Assessment to determine if it was appropriate to take further steps regarding the neighbours tenancy. A report by Hounslow Council's Standards Sub-committee, which was due to be published as the paper went to press this week, is believed to be highly critical of Councillor Mohinder Gill. He said the matter was urgent and he requested that the landlord take action or evict his neighbour. It is recommended that the landlord arranges for the installation of noise recording equipment in the residents property to confirm and identify the noise reported and take appropriate follow-on actions. They simply send you a. You can also send a copy to your neighbour so that they know what youve done. Call Out of hours emergency on 020 8583 2222. Numerous emails were exchanged and multiple visits to, the property were carried by the landlord between 31 July 2019 and 10, that it had spoken to the neighbour about the noise concerns and. Hounslow Council (202109038) - Housing Ombudsman His original complaint had not been dealt with satisfactorily. Where a tenant at risk has a support network the HO/HAO should always seek to involve the support agency or advocate in order to assist the tenant in the process. It was during the middle of my final year uni exams it got worse. The needs of residents are our top priority and we pride ourselves in delivering quality services in the most effective and efficient way possible. Please tell us more about why our advice didn't help. If you disagree with your neighbour about a tree or hedge contact him about his complaints, but they were never resolved, and he was in the same position with no changes. Ombudsman receives more than 100 complaints and enquiries about If youve taken the steps listed in Over the garden hedge and can answer yes to all the points listed below, the local council is likely to be able to consider your complaint. The ASB officer said he had contacted police to see if they had any concerns about the neighbour and they await their response. She added . Save time, and do it online . Visit Contact Page. Talk to your neighbour face to face if you can - make a note of what you agreed. In its final complaint response to the resident, the landlord advised that there was insufficient evidence to take steps to possess the neighbours property. If it is, then councils can order the owner of a high hedge to take action to put right the problem and stop it from happening again. Hounslow Council (202001964) - Housing Ombudsman This can also cover artificial light or a build up of rubbish that could possibly cause harm. Before approaching your council you should always try to compromise with your neighbours. Well send you a link to a feedback form. As no significant noise was heard, they agreed to exchange telephone numbers to communicate about any future noise concerns. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. The HO did. However, the landlord said that its HO continued to monitor the situation which resulted in periods when the nuisance stopped. If the problem continues, youll need to get help from a solicitor who specialises in neighbour disputes - but this will be expensive. In its stage one complaint of 29 April 2021, the landlord acknowledged the resident had been making reports for more than 12 months however said that it logged the ASB complaint in August 2020. and report community problems like potholes, broken street lights, fly-tipping, litter, and dog fouling. . You have accepted additional cookies. that there was a burning smell coming from his neighbours property two days earlier. It might be a good idea to buy the documents for your neighbours house too - they might give information thats not covered in yours. The resident replied to the landlord later. It said it would provide an update as soon as possible. In view of the reported burning smell implying a potential risk to the health and safety of the residents, it is reasonable to expect the landlord to have also undertaken a risk assessment at this time however there is no evidence to suggest it considered this. We had a similar issue with students that went on for about 11 months. The out of hours service is designed for emergencies only. subsequently interviewed the resident on 11 March 2020 however this service has not been provided with any notes of this meeting. the landlord to report he could smell burning coming from his neighbours flat. If your neighbour wont cut branches hanging over your garden, youre allowed to chop them off - but only the bits on your side of the boundary. i think you only have to inform a purchaser if there is an actual dispute and its within the last 12 months. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. Visit Homepage. It may require your neighbour to keep the hedge trimmed to a certain height. The landlord advised that it saw insufficient grounds to escalate the complaint to the final stage as there was no further investigation that c, be carried out and escalation was unlikely. Hounslow Council Phone Number | Call Now & Shortcut to Rep - GetHuman If they are failing to respond to your complaint then go along to the next surgery of your local M.P. If youd like to join in, please sign in or register. The landlord noted that. Mohammed Ali Khan, 45, of Thornbury Road, was found guilty of instructing a contractor to demolish a building without notifying the Local Authority as required by section 80(2) of the Building Act 1984 after a trial at Uxbridge Magistrates Court on February 3. They can only help if you try and solve the problem yourself first. Despite the resident expressing dissatisfaction with its service on further occasions, the landlord only logged a complaint in April 2021. He is owns the property. But the further away it is, the more difficult it will be to show that the hedges height is harming the reasonable enjoyment of all or part of your home and/or its garden or yard. It also advised him of the importance of it witnessing the reported noise to be able to take further action. Whilst it is acknowledged that the landlord must adhere to rules when sharing personal data from one party to another, it is reasonable to expect the landlord to manage the residents expectations about what action it was taking to tackle the issues and provide regular reports of its progress. I gave up with the authorities. Inquire About the Details of a Recent Complaint. https://www.definitions.net/definition/Hounslow. I unpacked my home pioneer home cinema unit just now and am blasting Def Leopard love bites so loud my ears are bleeding. Not usually. You can cut them yourself but you must try to limit the amount of damage to the tree, which can be difficult to do. Some examples of these are: Complain about a Councillor breaching code of conduct, Complain about a service provided by our partners, Complain about a tendering or procurement process, failure to follow the Councils own policy, significant or repeated failure to provide a service, Copyright 2023 London Borough of Hounslow. Information and translations of Hounslow in the most comprehensive dictionary definitions resource on the web. It will take only 2 minutes to fill in. The landlord did not log a complaint when the resident requested this in March 2020 showing it failed to follow its complaints policy. If you think your neighbour's tree is dangerous, you can report it to the council - for example if you think it might fall over. Hounslow includes the districts of Hounslow West, Heston, Cranford and Heathrow. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued. On 19 January 2021, the resident reported. Their accounts of what has happened are summarised below. They concluded at this time that there may not be a case to investigate or keep open any longer but said they would write to. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. The key question is: There are no fixed rules on the size of gaps. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. How to pronounce Hounslow | HowToPronounce.com Although most of the district lay within the London Borough of Hounslow, some parts fall within the London Borough of Richmond upon Thames and the London Borough of Hillingdon including Heathrow Airport. The conclusion by the ASB officer was that they would write to warn to the neighbour about the noise nuisance but that they were not convinced there was a case to investigate or keep open any longer. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbour's enjoyment of their home and/or its garden or. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. You can change your cookie settings at any time. No. To help us improve GOV.UK, wed like to know more about your visit today. How to Dispute a Hounslow PCN [98% Success] - DoNotPay It is evident the neighbour is suffering from serious mental health issues. This is Hounslow Council's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hounslow Council agent. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). We did make a few anonymous calls to the drug police. You can find contact details for Hounslow Council above. If he's a little bloke, kick his head in and stick his hi-fi up his arse if he's massive, just ask nicely Rather than start a campaign against them which will most likely lead to, http://www.hounslow.gov.uk/index/environment_and_planning/environmental_health/noisenuisance/noise_nuisance_reporting.htm, https://www.gov.uk/how-to-resolve-neighbour-disputes/complain-about-noise-to-the-council, http://www.problemneighbours.co.uk/neighbourissuescategory.html.